Meet Knoxville TN Dentist Office Staff

Rhonda Draughon

Office Manager

Rhonda was born in El Paso, TX, and raised all over the world as a military brat, she has resided here in Knoxville for the past 9 years. Prior to that, she lived in Cookeville, TN where she worked in a general dentistry practice for 15 years and raised her family. Her greatest joy is her son Brandon who graduated with Honors and a Finance Degree from Tennessee Tech University and is currently living in Nashville TN. Growing up with a diverse background has made Rhonda who she is today, a successful Office Administrator with a passion for Dentistry and a desire to change people’s lives one smile at a time.”

She has been in the medical profession for 29 years and with Dr. Cain for 10 years. Graduating Cumberland Medical Technologies as a Registered Medical Assistant in 1989, then became a Registered Dental Assistant in 1994. I’ve been a member of AADOM since 2007. She has taken extensive training courses over the years through Fortune Practice Management, Hollander Practice Management, and Levine Practice Management Groups and continues to take courses to keep herself on top of today’s growing industry.

Her hobbies include cooking, horseback riding, and hiking and of course spending time with her family. She has been working with Dr. Pamela Cain now for 9 years.



Born and raised in East Tennessee, Catherine is married with no children. She has worked as a CDA for 15 years prior to attending Old Dominion University, where she graduated with a BS in Dental Hygiene in 1996. To further her education with training in periodontics and has worked as a dental hygienist for 22 years now. She is currently a member of ADHA, TDHA, 2nd district Hygiene Society, and was past president of 2nd district Hygiene Society at the local level and a past Trustee at the state level.



Angie was born and raised in North Carolina. She graduated from Kings College in Charlotte with a degree in medical assisting. She relocated to Tennessee in 2016 which is when she joined our team.

Angie has a daughter Heather who recently graduated from UNC Wilmington with a psychology degree. Angie is married to her husband David who is a fishing guide here in Tennessee. She loves fishing with him on the Tennessee lakes and rivers. They also enjoy UT football and Nascar racing.

Working in the medical and dental field over the years has been a rewarding experience for Angie. She loves taking care of patients and seeing them smile!


Leslie Briggs, RDA

Dental Assistant

Leslie joined our team in 2017. She has been a dental assistant for over 20 years. She strives to provide the best dental care and comfortable environment for her patients. After hours she enjoys cross stitching, gardening, and camping with her husband. Her favorite place to be is on the beach and spending time with her nieces and nephews and of course Winston her Dog.






Jessica Blair

Insurance / Treatment Coordinator

Jessica Grew up in a dental practice with her mom, always knowing this is what she wanted to be when she grew up. She graduated top of her RDA class and began her career in Pediatric Dentistry in 2006. Since then she has gone on to earn her degree in pharmacy as a CPhT. After a few years of being in the pharmacy world she realized that dentistry was where her heart really lied. Jessica joined our practice in 2019 as our Insurance / Treatment Coordinator, though she is cross trained in both front office and clinical her strengths in Insurance and Treatment coordinating make her an invaluable asset to our team. Jessica is a self-proclaimed crazy cat lady with four boys at home the she spoils rotten. In her spare time, you’ll find her around town as an assistant camera shooter for her husband who is a professional photographer.


James Cooper

New Patient Coordinator

James is originally from Madisonville, TN. He has worked in banking and IT support for several years. Once he moved to Knoxville 8 years ago, he worked for an insurance company and then started his career in dentistry as front desk coordinator. James joined our team in 2019 as our New Patient Coordinator where his charm and caring heart makes our patient feel comfortable and at ease throughout their treatment phases. In his spare time he enjoys spending time with his Boxer Loki.

Krista Pohl

Krista has been in dentistry for 17 years. She has enjoyed a number of various fields of dentistry some of which include general, surgical and orthodontics and periodontics. She has a passion for learning and understanding dentistry and is dedicated to making her patients feel comfortable and cared for. When not at the office she enjoys spending time with her family and friends and serving as a minister to her community